Frequently Asked Questions
What are your shipping options and delivery times?â–¼
We offer standard and express worldwide shipping. Orders are typically processed within 48 hours, with delivery taking between 3 to 7 business days depending on your location.
What is your return policy for fashion items?â–¼
We accept returns on all unworn items with original tags within 30 days of delivery. Simply use our online portal to generate a prepaid label for a stress-free return.
Which payment methods do you accept?â–¼
By Hand London accepts all major credit cards, PayPal, and Apple Pay. We also offer flexible 'buy now, pay later' options through Klarna for your shopping convenience.
How do you ensure the quality of your garments?â–¼
Each piece is meticulously handcrafted using premium, ethically sourced fabrics. We conduct rigorous quality checks at every stage of production to ensure your garment lasts for years to come.
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