Frequently Asked Questions
Everything you need to know about our handcrafted fashion collections.
How long will it take to receive my order?
Since many of our pieces are made to order, please allow 3-5 business days for processing. Standard shipping typically takes 5-7 business days within the UK and 10-14 days for international deliveries.
What is your return policy?
We offer a 28-day return window for all unworn and unwashed items with original tags attached. Please note that custom-made or personalized garments are non-refundable.
Do you offer international shipping?
Yes, we ship our handcrafted designs worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we recommend measuring yourself and comparing it against our chart, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your garments ethically produced?
Absolutely. By Hand London is committed to slow fashion. All our garments are produced in small batches or made-to-order using high-quality materials to minimize waste and ensure fair labor practices.