Returns & Exchanges
At By Hand London, we want you to be completely satisfied with your purchase. If your physical sewing patterns or fabric are not quite right, you can return them within 14 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your items are in their original, unopened condition; please note that digital PDF patterns are non-refundable once downloaded.
Contact Support
Email our team at [email protected] with your order number and the reason for your return to receive an authorization code.
Package Your Item
Securely pack the items in their original packaging, including a note with your order number and the return authorization code provided.
Ship and Track
Send your parcel back to our London studio using a tracked shipping service, as we cannot be held responsible for items lost in transit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing